Posts Tagged ‘volunteer’

Andrew Nguyen has been volunteering with New Haven Reads for two years at the Bristol Street location. He started volunteering back in 2019. He has always enjoyed working with the younger generation. Andrew states volunteering here has been a privilege because he is able to connect with the amazing children and help play a role in their education. He remembers having someone there for support when he was learning to read as a child and wanted to be there for someone else, because that experience was pivotal to his growth. “Being a volunteer tutor with NHR was a chance for me to give back, even if in the smallest way possible, and that’s important to me because it’s the small interactions that shape us into who we are and who we will become,” Andrew explains.

Something that keeps Andrew coming back is witnessing the growth in the children. “Seeing the moment they learn something new is an awesome feeling,” he says.  Each of his students have helped him become a better teacher and a better human being. He doesn’t hesitate to come back because the site directors make it positive and stand for a mission he fully support.

Thank you to Andrew and all our volunteers for their dedication to our mission!


Volunteers are the heart and soul of New Haven Reads! The month of April is Volunteer Appreciation Month. Although we celebrate you everyday, we are excited to have a whole month dedicated to celebrate YOU!

From all of us here at New Haven Reads, THANK YOU from the bottom of our hearts!


We at New Haven Reads have always felt that connecting with our community is crucial to our mission. For us to succeed as an organization, other organizations must also succeed, because only through working together can we truly create long-lasting positive change for the entire New Haven community. To that end, we partner with several schools and organizations every year to further our mission. For several years now, we have worked closely with the University of New Haven

“Through the Community Work Study Program, we have 5 to 8 interns join our team every semester, with most of them staying for a full year or even longer,” explained Natosha Wengreen, the Outreach Director at New Haven Reads. 

However, the CWS Program only accounts for a portion of the interns from the University of New Haven. University of New Haven Professor Allison Geballe has long been responsible for the other portion. She teaches PSYC 4480, “Psychology Internship,” a course for which students are matched with internships at local organizations that fit their goals and interests. 

It would be hard to overstate the impact of this course on New Haven Reads over the years. In fact, two current staff members — Eimanuelle (Emma) Pendon and Aimee Curtis-Travaglini, the Assistant Site Director at Dixwell and Site Director at Bristol Street, respectively — originally came to New Haven Reads as interns from Professor Geballe’s course.

Geballe discussed the structure of the program, saying, “I partner with community, clinical, or research-based organizations for the course. After hearing about what they are looking for in their interns and what roles might be possible, I interview my students and get a sense of what sites might be the best match for them. I then encourage them to apply to the best fit, and the student goes on to interview with that organization.”

She explained that in order to recommend that a student seek an internship at New Haven Reads, a few criteria have to be met: they must have an interest in working with younger students, they should ideally have some prior experience working with children, other nonprofits, or schools, and they should be following a path that relates, even if indirectly, to the organization’s work and mission.

Although she partners with many organizations for the course, Geballe has a special connection to New Haven Reads. As a long-time supporter of New Haven Reads, she lauded the work and the mission of the organization. “I really can’t say enough about the important work that New Haven Reads does,” Geballe said. “Having worked with kids for 20 years, I know that it can be very challenging for them in school, so having the support system and individual attention that New Haven Reads provides outside of school can really help promote their development and learning.”

But New Haven Reads, Geballe feels, not only provides this important individual attention for students, but does so in a truly effective way. “I think New Haven Reads does it in a way that is appealing and fun for kids, and they look forward to that one-on-one interaction with their tutors,” she explained. “Yet it also functions as a support system for families, working with them to meet their needs. The impact that New Haven Reads has had on the youth in the community is amazing.”

When we have the opportunity to partner with organizations and schools in New Haven, we are always extremely excited to see what we can do together. The UNH-NHR partnership shows just how impactful these collaborations can be. NHR benefits from the phenomenal work of UNH interns every semester, and the interns get an inside look at what a future in the nonprofit or education spheres could look like.


Ryan Ritraj volunteers at the Dixwell site for New Haven Reads, and has been tutoring with them for four years. His sister taught him how to read as a boy, and he still remembers how it felt to start reading on his own.  Ryan believes that reading is not only a fundamental and important skill, but can also be fun, and he really loves helping people realize this.


Week in the life of the Outreach Director Natosha

Every week comes with certain tasks that must be done without fail. First thing I do in the morning is read and reply to my emails, usually 15-30 emails each day. Every Monday calls for approving intern timesheets and emailing them to their designated University program supervisor. Right now we have a total of 28 interns from various universities and high schools in New Haven, many working with us as tutors. Early in the week, I have a few weekly, bi-weekly, and monthly meetings scheduled, with the Education team, Communications team, Outreach team and the Executive Director. Collaboration between the departments is crucial to my work, to make sure the volunteer experience is smooth as they move through intake, training, tutoring and program evaluation.

A sizable part of my position is to bring on new volunteers. This requires 5 steps: recruitment, interviews, onboarding, training and assignments. This part of my job feels like juggling, because volunteers are all at different stages in the process. In one of my interviews this week a new volunteer asked “What is the best part about New Haven Reads?” I didn’t have to think before replying: “Getting to know someone who might be totally different from you, and helping each other to be better people.”

I am motivated by this kind of work, and have been involved with volunteers for years. My previous role was as a California State Parks Foundation Field Consultant, leading large scale volunteer habitat restoration projects in the California State Parks. I love to work to make the volunteer experience positive and rewarding. At New Haven Reads our volunteers are giving so much of themselves, and our priority is to make sure that they have all the tools they need to support our students and feel supported in return.

One way I do this is through training sessions. Taking input from volunteers and staff helps form topic-specific training sessions with experts. Our most recent training was about the effects of Covid-19 on students, led by Nakesha Alleyne, a Licensed Clinical Social Worker. Another part of my position is building community partnerships. We do this through our robust internship program, organizations which send employees for service days, lecture series and community collaboration projects. Some examples of the groups we work with are Design for America and Teach for America, who did two important projects for us and helped provide invaluable materials and content for our programs. Some of the big projects I am working on this week include developing a Volunteer Ambassador Team, setting up our Distance Learning: Mission Possible Meetings, our second annual Lecture Series (coming this summer!), an annual volunteer survey, and collaborating on creative ways to thank our wonderful volunteers.

Many of my Thursdays mornings are spent in monthly staff meetings or Site Director meetings. This is the time when we all come together to discuss big picture plans and everyday best practices. Thursday’s are also busy with tutor training sessions in the evenings. By Friday evening I have wrapped up the week feeling accomplished and prepared for the following Monday.


Often, the only thing that many tutors and interns at New Haven Reads have in common is an enormous heart, a love of reading, and a dedication to helping others. Beyond that, it’s anyone’s guess where they are from, how they found out about the program, what led them to working with young students, and any other personal details. We cherish this diversity of passions, experiences, and personality, and we are continually surprised at the awe-inspiring individuals that join us to help our students.

Piper O’Keefe, an Education Department Intern, continues to amaze us with her depth of experiences and with her drive for helping our organization. Now a graduate student at Yale, Piper graduated from Gettysburg College in 2017 certain that she wanted to give back to others. While studying abroad in Germany and Rwanda, she realized that spending extended time in other countries provides an invaluable perspective. 

“You just learn so many new things while living in different areas, and you connect with people you absolutely would not have met otherwise,” Piper explained. 

Combining this desire for more time abroad with her dedication to create change in the world, Piper decided to join the Peace Corps. 

In the Peace Corps, she taught English in a rural high school in Sierra Leone. After returning to the United States, she received the Coverdell Fellowship, a program for returning Peace Corps Volunteers who wish to continue their service to underserved communities during graduate school.

After reflecting on how much she enjoyed her time teaching English in Sierra Leone, deciding how to continue her service while at Yale couldn’t have been easier.

“New Haven Reads seemed like a perfect chance to apply what I learned in Sierra Leone, and it allowed me to continue working with students during tutoring sessions,” Piper shared.

At New Haven Reads, she supports five students each week through individual tutoring sessions and assists the Education Department with various literacy projects.

Although the differences between the two experiences are clear — a full classroom versus one-on-one sessions, for starters — Piper cherishes her time at New Haven Reads, noting the similarities between her service abroad and in New Haven. 

“With teaching you realize how similar students are, no matter what country you’re in,” Piper said. “The same methods to get my students excited in Sierra Leone, I can use with my students here. The same look you can see in a student’s eye when they have a book they love, it’s the same look here as in Sierra Leone. It’s really exciting.”


Robin has been tutoring with New Haven Reads for four years now, at Willow Street. She heard about NHR from a friend who is an author who had been tutoring for years and loved it. She decided that as soon as her schedule allowed, she would join as well, and she was able to in June of 2017. Robin was a regular classroom teacher who had struggled with supporting students who needed extra help in reading, and she found that NHR was a great program for just that! She loves the supportive and enthusiastic atmosphere of parents, tutors, and children collaborating together to provide the best experience possible for the children. In her own words, “Just walking through the door is an uplifting experience!”


Ilana K. has been tutoring for three years for New Haven Reads at Bristol Street. She had just moved to New Haven after finishing graduate school, and was looking for ways to give back to the community and meet people outside of work. Although she is a scientist by profession, reading has always been her true passion and she believes it is the foundation upon which so many successes are built. After driving past the Bristol Street location, and looking up NHR’s mission online, she found that it was like a match made in heaven! She loves the fact that she gets to share her passion of reading with children while also helping them gain important life skills. There is no one particular reason that Ilana keeps coming back to NHR- she loves all of it! She loves the relationships she can build with the children, as well as hearing about their weeks, sharing in their triumphs, and the amazing staff! The times she tutors are truly the highlight of her week, and she loves that NHR allows her to pursue her dream of sharing literacy skills with the next generation.


Lynne Krupa had been volunteering with a local literacy nonprofit for years, and she loved every minute of it. However, those volunteer hours were missing something that she felt was extremely important: direct interactions with children. One of her friends, a longtime New Haven Reads tutor, always talked about how much she cherished the personal interactions she had at New Haven Reads each week. Finally, in the Spring of 2016 amid the opening of the Willow Street site, Lynne decided it was the perfect time to try it out.

Now, she couldn’t be happier with her decision. “I love to read. I’ve been in a book club for 25 years. To be able to share the love of reading and to help students find that on their own is a wonderful thing,” Lynne explained.

Even the COVID-19 pandemic has not dampened her passion for tutoring. Lynne tutors weekly through Zoom, which she described as a fairly easy transition.

“The distance learning program is actually really nice,” Lynne explained. “There are a few minutes before we are sent to our rooms where we can see Carol and Jess and the other tutors and students, just to say hello and to check in.”

“You have to get more creative sometimes,” she admitted. “But my student and I still have a great connection.”

Oftentimes, distance learning provides some unique, exciting experiences. One of Lynne’s students always talks about her dog, Bella, and during one of the distance learning sessions, her student was able to call Bella over to the camera and finally introduce her to Lynne.

After finishing her stories — covering Hamden, Zoom, Bella, and more — Lynne ended the conversation with a message for others: “I want to encourage people to tutor if they are considering it; you can be part of something that is being used to better all of our children. It can really help someone. And I could be having the worst day ever, and I walk into New Haven Reads and my mood instantly changes. To be able to help students is a pleasure for everyone.”

We at New Haven Reads are so thankful for the time and energy Lynne has dedicated to our organization and our students over the years!


Some people have a passion that they find early in life and maintain forever. For Denise Terry, tutoring is that passion. While attending Albertus Magnus College, Denise tutored students at a Catholic elementary school. During two of her college summers, she worked as a tutor in a residential program for children with dyslexia. After teaching at several different levels, she was trained at The Kingsbury Center in Washington, D.C., and tutored there for five years before moving into full-time teaching again. She kept tutoring even after taking on full-time teaching, working with students through the I Have a Dream program in D.C.

Five years ago, Denise and her husband moved to New Haven, and she started tutoring at New Haven Reads shortly thereafter, in January 2016. “What I found was the best program I’ve ever seen — it is truly amazing,” Denise shared.

Denise’s students would likely describe her in the same way: truly amazing. She gets to know her students and cares deeply about all of them, and her commitment to helping others goes beyond just the hour-long tutoring sessions.

Recently, one of her students, a 6th grader in Hamden, was studying the Civil Rights Movement for class. Denise helped him carry out more research on the topic, and one day he asked her to come and talk to his class about it.

She had some reservations. “I am a white person who had grown up in New York State, so I thought that I might not be the best person,” she admitted. But her student wanted her to, and so she did more than just come to class. She created and brought her own posters and planned a lesson about the Civil Rights Movement, and at the end, she answered questions from the other students in his class.

“It was just wonderful,” Denise said about her day at school.

But even the more ordinary days are wonderful in her view. “The special moments are breakthrough days — when a child who has had trouble settling down, one day just starts to be more attentive,” she shared.

When asked for an example of one of these special moments, several immediately come to her.

“I think of a girl I worked with for a few years. She was a reluctant reader, and usually chose books that were not too challenging, but one day, she chose a biography from the ‘Who Was…’ series,” she recounted. “I was so excited that she was making such a mature choice!”

She thought longer before sharing about another student: “Her parents were immigrants from Egypt. She was my student in the fall of 2016, during the election. She was very frightened, but we were able to talk about how her family was safe, and she began to feel better and better.”

These moments stick with Denise, oftentimes years and years later. Moments like these, though distinctly memorable, are not the only ones that she cherishes, however. Every part of the tutoring process is crucial and meaningful, Denise explained.

“The most gratifying and fulfilling part about tutoring might be watching the child develop their reading skills, but the heart of tutoring for me is when the kids are curious about something we read — or even a word in a workbook — and we can have a conversation about it,” she reflected. “Sometimes, I grab an atlas or a globe so the child can see the geography of what they are learning about — even those little Lexia cartoons, which have the coral reef or Japan!”

After talking about her love for her students and the tutoring process, Denise starts to discuss the program itself. The beauty of the program, she feels, lies in its meticulous organizational structure and its excellent staff.

“From the moment I step into Bristol and am greeted by name, to being reminded who I am working with that day, to computer help, to academic help, to help rearranging space to suit a specific child’s needs — every member of the staff is helpful and knowledgeable, and eager to solve the issue,” Denise explained.

Denise remains consistently humble, attributing her positive experiences and wonderful sessions to her students, to the staff, and to the program. In reality, these components only partially contribute to the success of the tutoring sessions. Through Denise’s responses, it quickly becomes clear that she is the key component. Her empathy, passion, and tenacity create the dozens of special moments, both the extraordinary and the ordinary ones.

She ends the conversation on a modest note when asked about receiving the “Above and Beyond” appreciation from her site staff: “I have only volunteered two times a week, so I don’t consider myself ‘above and beyond’ at all!” We at New Haven Reads disagree. We are all so thankful for Denise’s impressive “Above and Beyond” dedication to our students.